Appointment Policy

 To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

All cats must be presented in an appropriate cat carrier or on a leash.

For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

 For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.

 

Whether it’s a routine checkup or emergency surgery, you shouldn’t have to worry about how to get the best medical care for the pet you love. That’s why we’re pleased to offer CareCredit^®, North America's leading client payment program. CareCredit lets you say “yes” to the best treatment for your pet immediately, and pay for it over time with low monthly payments that fit easily into your budget.

CareCredit works just like a regular credit card, but without high interest rates, annual fees or pre-payment penalties. CareCredit offers no-interest and low interest payment terms, zero hidden fees, and low minimum monthly payments. You can use your CareCredit card over and over for all your pet’s follow-up care as well as annual exams and vaccines. So you can focus on what really matters, like chasing furry mice and snoozing in the sun.

With CareCredit:

• Enjoy low minimum monthly payments
• Get a No-Interest Payment Plan for any treatment amount
• Start you pet’s treatment immediately